At Declan Roamer, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and refund process to make things right.
Return Eligibility
You may request a return within 14 calendar days from the date you receive your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged due to misuse or not in their original condition are not eligible for return.
How to Request a Return
To initiate a return, please contact our customer support team within the 14-day window by emailing us at [email protected] with your order details and reason for the return. Our team will guide you through the return process.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service to ensure your returned item reaches us safely.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days using the original payment method or as otherwise agreed. Please note, refunds may take additional time to appear on your bank or card statements depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by emailing [email protected] with photos and details of the issue. We will arrange for a replacement or full refund promptly.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Contact Us
For any questions or assistance with returns and refunds, please reach out to us at [email protected].